Filing a Dispute
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When to File a Dispute
File a dispute when you believe a commission was calculated incorrectly. Common reasons:
- Wrong deal amount was used
- Incorrect deal type applied
- Missing accelerator tier
- Deal attributed to wrong rep
- SPIFF not applied
How to File a Dispute
- Navigate to the deal in question on your dashboard
- Click "Dispute"
- Select a reason category from the dropdown
- Write a description explaining what you believe is incorrect and what the correct value should be
- Attach any supporting documents (screenshots, emails, CRM records)
- Click Submit Dispute
What Happens Next
- Your admin receives a notification about the dispute
- The deal status changes to Disputed
- The admin reviews the dispute and may:
- Approve — Adjust the commission as requested
- Partially approve — Make a different adjustment with explanation
- Deny — Reject the dispute with a reason
You'll receive a notification when the dispute is resolved.
Tracking Your Disputes
View all your disputes under Dashboard → Disputes:
- Open — Awaiting review
- Resolved — Decision made (approved, partially approved, or denied)
- Escalated — Passed to a senior admin for review
Tip: Include as much detail as possible when filing a dispute. Clear documentation helps admins resolve disputes faster.
Info: All dispute activity is logged in the audit trail for complete transparency.
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